IT Service Desk Engineer
WHAT YOU'LL DO
The position will be responsible for providing frontline technical IT support to Anglo-Eastern subsidiary companies and users across a range of systems and technologies. This includes ensuring the smooth operation of equipment, networks, and software, with a focus on joiners and leavers processes and asset management. The role also involves shadowing and assisting the infrastructure team to gain knowledge of Anglo-Eastern systems, with the potential to take on more responsibilities in the future.
Roles and Responsibilities:
- Perform routine maintenance, updates, and patches for IT infrastructure
- Maintain accurate records of incidents, resolutions, and configurations in the IT service management tool
- Control purchases and follow up on procurement
- Prepare laptops for joiners and format laptops for leavers
- Comply with and promote all AESM IT policies and procedures
- Contribute to the Annual Audits
- Involve in ongoing training while assisting the IT Team
- Support the IT Team with any other reasonable requirements from the IT Manager / Supervisor
Who You'll Work With
About Anglo-Eastern
Are you interested in joining a global leader in ship management and an industry powerhouse with a family feel? Headquartered in the vibrant city of Hong Kong, we've been at the helm of the maritime industry for 50 years, with our comprehensive suite of services encompassing all aspects of ship management, crew management, cruise management and technical services across all vessel types and sizes. Our reach is truly worldwide, with a presence in over 29 locations across Asia-Pacific, Europe, and the Americas. At Anglo-Eastern, we're more than just a service provider; we are innovators, problem-solvers, and pioneers, that are progressively setting the standard so that we can shape a better maritime future.
The Office IT Department
Our IT Department plays a vital role in our organization’s operations and technological infrastructure. We are committed to leveraging technology to support and enhance our business processes, improve efficiency, and drive innovation. With a dedicated team of skilled professionals, we strive to provide reliable and secure IT solutions that enable our organization to thrive in today’s digital landscape.
Required Qualifications
Education and Experience: Practical IT awareness and at least 3 years of hands-on experience in an IT Helpdesk team or role as an IT Administrator.
Knowledge Areas: Basic IT knowledge, asset & access management, familiar with IT workflows, onboarding and offboarding processes and IT ticketing systems.
Other qualifications: Strong organizational skills, self-motivated with a can-do attitude, attention to detail, confidentiality and discretion, problem-solving skills, process-oriented mindset, ability to work under pressure, and proficiency in Microsoft 365 and SharePoint.
Languages: Fluent English, other European language is an asset.
The ideal candidate will possess a solid foundation of the responsibilities/qualifications required in the role. In addition, the candidate will exemplify Anglo-Eastern’s values, be a team player and exhibit passion for making a meaningful impact. The right behaviours can often outweigh a specific skill set or experience and we are committed to developing and providing the right training, coaching and experiences for candidates to be successful.
What We Offer
We aim to provide a dynamic, inclusive, and rewarding work environment where your ideas are valued, your professional growth is nurtured, and you are able contribute to shaping the future of the maritime industry and keeping the world connected. This meaningful and rewarding role provides:
· A unique opportunity to work with a global company with a family feel that is a recognized leader in ship management
· Development and mentorship to support your professional aspirations
· A culture of professional excellence, employee care, well-being and fun
· A competitive compensation and benefits package
We believe in the potential of our team members and are dedicated to fostering careers, not just jobs. If the above energizes you, we invite you to apply and join our team!
